Dear LA Times, Again,   Leave a comment

la-times-square-446x238I don’t mean to annoy, honest. Can you say the same?

Yesterday, I re-subscribed subscribed to your digital media, and was told by your representative that I would also continue to get the Sunday newspaper for several months at no charge. OK, that’s yesterday’s news. Today, I sent you an email, hoping to alert management to what happened. And I conveniently provided a link to my blog that explained everything in some detail.

Here’s the email I sent through your “Contact Us” form:

Subject * Comments
Website URL (if applicable) https://mowryjournal.com/2016/09/07/dear-la-times/
Message * I subscribed yesterday, and the whole process was fraught with errors and problems. You really need to examine how you interact with your customers … because it’s not going well for you.

And I know newspapers can’t afford to make mistakes right now.

I blogged about the experience; link is provided in the space provided. If you have questions, please feel free to contact me. Happy to help.

Henry

I got a rather prompt response from one of your representatives:

Dear Ms. Mowry,

Thank you for contacting Los Angeles Times mobile support.

We are sorry for the difficulty you have experienced on our website. Would you be willing to provide the exact error you receive upon subscribing? In addition, we appreciate if you can send a screenshot of the error. We look forward to hearing back from you.

In the interim, you can try to subscribe through this link:

https://myaccount2.latimes.com/dsssubscribe.aspx?icmp=templateb&pc=1

If you require further assistance, please call our Customer Service at 1-(800) 252-9141 or simply respond to this email.

Sincerely,

Lemuel Florague

A few notes about that response:

  1. I do not self-identify as a Ms. Perhaps there are other LA Times’ communicants named Henry that do so, but I do not. Mr. Mowry, or actually, just Henry, is a great way to address me.
  2. I cannot provide a screenshot of the error message, as I did not save it, and if you had read my email, you would have learned that the error was addressed yesterday. Before I wrote you.
  3. Thank you for providing the link to your subscription screen, but if you had read my email, you would have learned that I subscribed yesterday. Before I wrote you.
  4. You might want to check your customer service records about my subscription; I’m sure the 3 people that I spoke with yesterday kept good notes that would illuminate the issues for you.
  5. Oh, and if you had read the blog that I referenced for you, and that I linked for you, that would have helped as well.

I did respond to your email, however, as follows:

Feel free to read my blog, and then get back to me. Your questions will be answered when you do that.

Unfortunately, you did not respond to that email, so I don’t know if you’re still confused about my subscription status. Or my gender identity, for that matter.

Please advise.

Best,

Henry

One Of Your Newest, Frustrated Subscribers

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: